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Contact Info

Contact Information

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83-130 Pólko 4b

Pelplin
 

support@jokingjoy.com
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FAQ

Find out everything you want to know about JokingJoy

How long does the Delivery process take?

 

The order processing time is 24 hours a working day. Orders are then transferred to our delivery partners depending on your location and the fastest service available.

How long does it take you to deliver the packages ?


For more information about your package, do not hesitate to contact our customer support team at your order will be delivered within this time frame :

United States : 5-11 business days
Australia : 5-12 business days
Canada : 5-11 business days
New Zealand : 5-11 business days
UK : 5-10 business days
Europe : 5-11 days

As for other regions of the world, it may take 5-11 business days, depending on your location.

After your order passes the necessary checks and is marked for shipment, you will receive an email with the tracking number of the shipment.

For more information about your package, do not hesitate to contact our customer support at support@jokingjoy.com .

Are my payments safe?

Yes, your payments are 100% secure.

 

We accept credit card payments through the most reliable payment systems. Your personal information is always confidential for all of us and our employees and there is no access to it except for you. The reliability of our payment systems is confirmed by hundreds of satisfied customers who periodically return to us

 

How do I track my order or view the status?

After the procedure of processing and sending your parcel, we will send you the relevant delivery information by e-mail. You can also track your parcel in the "View your order" section.

Do I have to pay any other cost in the form of product tax from JokingJoy?

All expenses are included in the price that you see on our website. There are no additional fees

If I change my mind, can I cancel the order ?

Of course, the order can be canceled until it is sent to you within 24 hours. If the order is already on the way, you can go through the process of returning the product, but if you want to speed up this process, you can always contact us directly at the support by the specified mail: support@jokingjoy.com